Appliance Repair Service Area

Please review our service call terms:

• The diagnostic visit is $95. If you proceed with the repair, the full $95 is credited toward your repair — you pay only for the repair itself. If you decide not to repair, the $95 diagnostic fee is due for the visit.

• Built-in and stacked units: in most cases (about 60%) we can diagnose a built-in unit in place. Sometimes a full diagnosis requires pulling the unit out (extraction), or removing a dryer stacked on top of a washer. Extraction is done only with your approval on site and costs extra, in addition to the $95 diagnostic fee: removing a stacked dryer — $150; single built-in oven — $250; double built-in oven — $300; built-in refrigerator — from $600 (the exact price depends on the model and the access, and is quoted on site before any work begins). You may decline extraction and end the visit at any point — then only the $95 diagnostic fee applies, even if a complete diagnosis is not possible without extraction.

• Confirming your visit: before heading out, your technician will text you to confirm. Please reply — if we don't receive a reply, your reserved slot will be released and the visit cancelled. If you need to cancel, please let us know before the technician heads out; once the technician has arrived, the $95 service call fee applies.