AL Best Appliance Repair LLC (“AL Best”, “we”, “us”) provides appliance repair services in the greater Los Angeles area. This policy explains what information we collect, how we use it, and the choices you have. Questions: call (747) 218-2666 or email [email protected].

Information we collect

• Information you give us: your name, phone number, email address, service address, and appliance and service details when you call us, submit a form on this website (including a membership application), email us, or message us on social media.
• Call information: our phone line is answered with the help of an AI receptionist. Calls may be recorded and transcribed so we can book, confirm, and manage your appointment accurately.
• Payment information: card payments are processed by Stripe. We do not see or store your full card number.
• Website usage data: we use cookies and similar technologies (Google Analytics and Google Ads) that collect pages visited, device and browser information, and interactions such as clicks on our phone number.

How we use your information

• To schedule, confirm, and perform repair and maintenance services;
• To prepare estimates, invoices, and other service documents;
• To communicate with you about your appointment and follow up on completed work;
• To process payments;
• To operate, improve, and secure our website and services;
• To measure and improve our advertising.

How we share information

We share information only with service providers who help us operate — phone answering, payment processing, website hosting, analytics, and advertising platforms such as Google — and only as needed for them to perform their work. We may also disclose information if required by law. We do not sell your personal information.

Cookies and advertising

We use Google Analytics cookies to understand how visitors use our site, and Google Ads cookies to measure our advertising. Google may use cookies to serve ads based on your prior visits to this and other websites. You can opt out of personalized advertising in Google Ads Settings and opt out of Google Analytics with the Google Analytics Opt-out Add-on. You can also block or delete cookies in your browser settings; the site will still work.

Your California privacy rights

If you are a California resident, you have the right to know what personal information we hold about you, to request its deletion, and to correct inaccurate information. We do not sell or share your personal information for cross-context behavioral advertising. To exercise any of these rights, call (747) 218-2666 or email [email protected]. We will respond within the time required by law and will not discriminate against you for exercising your rights.

Data retention and security

We keep service records for as long as needed to honor warranties and meet accounting and legal obligations, then delete or anonymize them. We use reasonable administrative and technical measures to protect your information; no method of transmission or storage is completely secure.

Children

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. The current version will always be posted on this page with its effective date.